This month we continue our series to “Get More Customers Thru Breakthrough Customer Experiences” by focusing on the role and impact of employees. This is the 3rd in a series with the purpose of providing actionable strategies to help your company attract, retain and grow profitable customer relationships; for which your Customer Experience is the catalyst.
Employees who are well equipped, empowered, challenged, rewarded and aligned make happy, long-term employees. Happy employees are engaged in their jobs. When employees are engaged ...Continue Reading →