Archive for November, 2011

Taking a Customer Relationship Inventory?

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As the year draws to a close it’s a perfect time to step back and assess your customer relationships because the strength of your customer relationships defines the strength of your business.

Customer relationships, like all relationships, must be nourished to grow stronger and ultimately to realize their full potential.  Relationships at their foundation must be win-win, meaning each professional genuinely cares for the other person and desires to help them succeed.  I believe customer relationships should be treated like partnerships ...

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